The Obamacare Website Is Experiencing Technical Difficulties

Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.


Ezra Klein is blistering today about the continuing problems with the federal website used to sign up for Obamacare:

The Obama administration doesn’t have a basically working product that would be improved by a software update. They have a Web site that almost nobody has been able to successfully use….Overwhelming crush of traffic is behind many of the Web site’s failures. But the Web site was clearly far, far from prepared for traffic at anywhere near these levels. That’s a planning flaw….Part of the problem, according to a number of designers, is that the site is badly coded, which makes the traffic problems more acute. 

….The Obama administration did itself — and the millions of people who wanted to explore signing up — a terrible disservice by building a Web site that, four days into launch, is still unusable for most Americans. They knew that the only way to quiet the law’s critics was to implement it effectively. And building a working e-commerce Web site is not an impossible task, even with the added challenges of getting various government data services to talk to each other. Instead, the Obama administration gave critics arguing that the law isn’t ready for primetime more ammunition for their case.

I’ll stick to what I said a couple of days ago: these problems will all get fixed fairly soon and then everyone will forget about them. At the same time, I’ll concede that the problems appear to be considerably bigger and deeper than I’d expected, even given the complexity of what HHS had to do. Underestimating demand is one thing, but some of the problems on the federal site make you wonder if it underwent any testing at all before it was launched. These aren’t skeevy little bugs that only show up under weird circumstances. They’re failures of basic functionality. It really does appear to be a cock-up.

But this too will pass. It’s an embarrassment, but a short-term one. At least, it better be.

A BETTER WAY TO DO THIS?

We have an ambitious $350,000 online fundraising goal this month and we can't afford to come up short. But when a reader recently asked how being a nonprofit makes Mother Jones different from other news organizations, we realized we needed to lay this out better: Because "in absolutely every way" is essentially the answer.

So we tried to explain why your year-end donations are so essential, and we'd like your help refining our pitch about what make Mother Jones valuable and worth reading to you.

We'd also like your support of our journalism with a year-end donation if you can right now—all online gifts will be doubled until we hit our $350,000 goal thanks to an incredibly generous donor's matching gift pledge.

payment methods

A BETTER WAY TO DO THIS?

We have an ambitious $350,000 online fundraising goal this month and we can't afford to come up short. But when a reader recently asked how being a nonprofit makes Mother Jones different from other news organizations, we realized we needed to lay this out better: Because "in absolutely every way" is essentially the answer.

So we tried to explain why your year-end donations are so essential, and we'd like your help refining our pitch about what make Mother Jones valuable and worth reading to you.

We'd also like your support of our journalism with a year-end donation if you can right now—all online gifts will be doubled until we hit our $350,000 goal thanks to an incredibly generous donor's matching gift pledge.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate