Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.


See update below.

A few years ago I switched to T-Mobile. The price was good, and their plans included tethering at no extra cost. I mostly use my phone as a mobile hotspot with only occasional forays into text, talk, and apps, so this was a good deal.

A few weeks ago Marian switched over too. When we did that, we also switched to their unlimited data plan. We didn’t really need it, but it was only a few dollars more than our old plan, so why not?

Well, ever since then my hotspot performance has been lousy. At first I paid no attention. Sometimes this stuff happens. But it went on and on, and eventually I wondered if I had missed something. It turns out I had: the unlimited plan includes unlimited 4G except for the hotspot. Here’s the fine print: “Tethering at Max 3G speeds.” That’s bad enough, but in practice it seems to mean “3G except when we don’t feel like it,” since about half the time my hotspot performance reminds me of using a dial-up modem back in the 80s. Why? Because I didn’t read the fine print to the fine print: “Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage.”

As you can see, it’s all right there in the description of the plan. How could I have missed it? It’s plain as day if only I’d looked at it with a magnifying glass or the sales rep had pointed it out. But I didn’t and he didn’t. So now I’m stuck paying more for a plan that delivers less of what I actually want. And why did T-Mobile do this? Because they now have a new product: for $20 per month, you can get 4G hotspot performance. Fabulous.

I’m so tired of this shit. It seems like it applies to practically everything I buy these days. There’s always something.

UPDATE: I remain annoyed about this, but when I complained to T-Mobile about this they promptly switched me back to my old plan. In fact, they switched me back a better, cheaper plan than I used to have. So it all worked out.

We've never been very good at being conservative.

And usually, that serves us well in doing the ambitious, hard-hitting journalism that you turn to Mother Jones for. But it also means we can't afford to come up short when it comes to scratching together the funds it takes to keep our team firing on all cylinders, and the truth is, we finished our budgeting cycle on June 30 about $100,000 short of our online goal.

This is no time to come up short. It's time to fight like hell, as our namesake would tell us to do, for a democracy where minority rule cannot impose an extreme agenda, where facts matter, and where accountability has a chance at the polls and in the press. If you value our reporting and you can right now, please help us dig out of the $100,000 hole we're starting our new budgeting cycle in with an always-needed and always-appreciated donation today.

payment methods

We've never been very good at being conservative.

And usually, that serves us well in doing the ambitious, hard-hitting journalism that you turn to Mother Jones for. But it also means we can't afford to come up short when it comes to scratching together the funds it takes to keep our team firing on all cylinders, and the truth is, we finished our budgeting cycle on June 30 about $100,000 short of our online goal.

This is no time to come up short. It's time to fight like hell, as our namesake would tell us to do, for a democracy where minority rule cannot impose an extreme agenda, where facts matter, and where accountability has a chance at the polls and in the press. If you value our reporting and you can right now, please help us dig out of the $100,000 hole we're starting our new budgeting cycle in with an always-needed and always-appreciated donation today.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate