When Justice Delayed Starts to Look Pretty Good

For indispensable reporting on the coronavirus crisis, the election, and more, subscribe to the Mother Jones Daily newsletter.


Big businesses have long argued that arbitration is cheaper and quicker than lawsuits for resolving disputes. That’s why they now force customers to waive their constitutional right to sue every time they get a credit card or buy a computer and submit to private arbitration for any future conflict resolution. Now comes the consumer group Public Citizen with a new report on how consumers actually fare when they face off with credit card companies, the major purveyor of arbitration agreements.

As it turns out, arbitration is almost never used to “resolve” a dispute. Instead, credit card companies are using arbitration as a sneaky and unaccountable way to collect debts from overextended customers, even when those customers have been the victim of identity theft or billing errors. In 34,000 cases Public Citizen reviewed, arbitrators (all hired by the credit card companies, of course) ruled against consumers 90 percent of the time, to the tune of $185 million.

Public Citizen’s most intriguing finding, though, was the case of arbitrator Joseph Nardulli, who, in a single day, resolved 68 cases—one every seven minutes— all in favor of the credit card companies who hired him. Now that’s swift justice!

DEMOCRACY DOES NOT EXIST...

without free and fair elections, a vigorous free press, and engaged citizens to reclaim power from those who abuse it.

In this election year unlike any other—against a backdrop of a pandemic, an economic crisis, racial reckoning, and so much daily crazy—Mother Jones' journalism is driven by one simple question: Will America will move closer to, or further from, justice and equity in the years to come?

If you're able to, please join us in this mission with a donation today. Our reporting right now is focused on voting rights and election security, corruption, disinformation, racial and gender equity, and the climate crisis. We can’t do it without the support of readers like you, and we need to give it everything we've got between now and November. Thank you.

DEMOCRACY DOES NOT EXIST...

without free and fair elections, a vigorous free press, and engaged citizens to reclaim power from those who abuse it.

In this election year unlike any other—against a backdrop of a pandemic, an economic crisis, racial reckoning, and so much daily crazy—Mother Jones' journalism is driven by one simple question: Will America will move closer to, or further from, justice and equity in the years to come?

If you're able to, please join us in this mission with a donation today. Our reporting right now is focused on voting rights and election security, corruption, disinformation, racial and gender equity, and the climate crisis. We can’t do it without the support of readers like you, and we need to give it everything we've got between now and November. Thank you.

We Recommend

Latest

Sign up for our newsletters

Subscribe and we'll send Mother Jones straight to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate