Heroes of the 2010s: Angelica From the Dunkin’ Donuts in West Haven, Connecticut

And all the fast-food workers who fought back.

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The staff of Mother Jones is rounding up the decade’s heroes and monsters. Find them all here.

Let’s set the scene. It’s March 3, 2013. Angelica (she does not provide her last name) is working the drive-through window at a Dunkin’ Donuts in West Haven, Connecticut. At 11:06 p.m., according to the local NBC affiliate, a man pulls up and tries to pay for a small coffee with a $100 bill. When she refuses—company policy—the man tries to rob the establishment by climbing through the window. Angelica, quick on her feet, fights back:

I did see his coffee that I made him, so I looked at (it) quick, threw him the first one. Looked at the pots of coffee and threw the pot of coffee at him. That’s when he started running into his truck and then he left, and I said, “Go run on Dunkin’.”

Lots of people were shitty to service workers in whatever we’re calling this decade. I don’t just mean this in a conventional sense—people being rude to a service workers, people bragging about being rude to service workers, people trying to climb through drive-thru windows and rob service workers, people putting service workers “on blast” for things that are really, truly, not the workers’ fault and perhaps (just a thought) are in fact a reflection of the critics’ own personal failings. I mean this in an institutional sense: This was a decade of Uber and DoorDash, of companies scraping more and more profits off the backs of the people making them rich. We published “The Great Speedup” in 2011; there’s hardly a week that goes by that I don’t see a story that reminds me of it.

But it was also a decade when service workers fought back. In 2012, 200 fast-food workers went on strike in New York City to demand better wages. It was the beginning of “Fight for 15”—one of the most effective progressive political movements in decades. In the years since, Fight for 15 organizers won victories in states and cities across the country. By 2018, the National Employment Law Project estimated the movement had secured $68 billion in raises for some 22 million workers. And it would’ve been even higher if some Republican-controlled state legislatures hadn’t passed special legislation to block municipalities from setting their own higher wage rates. (Like I said, a lot of people were shitty to service workers this decade.)

In the 2010s, fast-food workers took on the people who had been robbing them and actually won. So here’s to Angelica, the unlikely hero wielding a corporate catchphrase like a battle axe. 

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Today, reader support makes up about two-thirds of our budget, allows us to dig deep on stories that matter, and lets us keep our reporting free for everyone. If you value what you get from Mother Jones, please join us with a tax-deductible donation today so we can keep on doing the type of journalism 2020 demands.

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